How we work
What happens from the first email to handover, the controls we use, and who answers for the result.
Who you deal with
Muhammad Haseeb, Founder, Tenon Stack. He is accountable for what Tenon Stack hands over and signs its contracts. He is based in Pakistan (UTC+05:00) and the work is remote.
How a project runs
- First conversation, by email. You describe the system and the problem. We tell you plainly if we are not the right fit.
- Paid scoping sprint. You receive a written scope, a design, the risks, an effort estimate, a fixed price for each milestone, and acceptance tests.
- Build in fixed-price milestones. One price per milestone, agreed in writing before it starts. We do not bill by the hour. You see working software at each step.
- Changes. A change to the agreed scope is re-estimated and priced as a change request, and you see why the price moved.
- Handover. Documentation, a runbook and a walkthrough.
- Ongoing support (optional). Scoped and agreed in writing, separately from the build.
How we keep mistakes away from you
- Tests first. We agree acceptance tests with you before the build. A milestone is accepted when they pass.
- Read-only by default. Our builds read from your systems. We do not write to production databases. Changes go into a queue that a person approves.
- A person approves anything customer-facing.
- Logs. Every action our software takes on your data is logged so it can be traced.
- Untrusted input. Documents and emails your systems receive are treated as data, never as instructions.
- We say when we do not know. If something has not been measured, we say so. Our own demo project is listed with its real status on the services page.
Your data
Before any work starts, the scoping document says which of your data, if any, would leave your network, where it would go, and whether the work can run entirely on your own servers. Nothing is sent anywhere before you agree to that.
What we do not do
- Build websites, themes or idea-stage apps.
- Sell hours or staff augmentation.
- Offer consulting without implementation.
- Build voice or telephone receptionists.
- Work on site.
- Handle medical-record or card-payment systems of record, or write to your production databases.
Background
- More than ten years building on PHP, Laravel and WordPress/WooCommerce.
- 100% Job Success on Upwork.
- Master's degree in Computer Science (Machine Learning and AI).
Tenon Stack is a new company and has no client testimonials under its own name yet.
Next step
Email [email protected] with the system and the problem.